Australian Cultural Travel Pty Ltd ABN 28 648 502 998 – PRIVACY POLICY

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through our websites, including
www.greenculturaltravel.com
www.australianculturaltravel.com.au
And
www.australianculturaltravel.com

(together, the Site), or directly from you.​

Please read this Privacy Policy carefully and contact us if you have any questions. Your provision of personal information to us, including by using the Site, indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.​

If you do not wish to provide personal information to us, you do not have to do so. However, this may affect your use of the Site or any products and services offered on it.​

1. Type of personal information collected
Personal information: The types of personal information we may collect include:​

  • name and contact details (including email address, phone number and postal address)
  • booking details and travel-related information (such as destination, dates, preferences and special requests)
  • demographic information (such as country of residence)
  • communication preferences and marketing preferences
  • information you provide to us when you contact us, complete forms, subscribe, enter promotions or give feedback
  • technical and usage information about your use of the Site (such as IP address, device information, browser type, pages viewed and referring site), including through cookies and similar technologies.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.​

2. Collection and use of personal information
We collect personal information in a variety of ways, including when you:​

  • use the Site or make an enquiry or booking
  • communicate with us by email, phone, social media or other channels
  • subscribe to our newsletters or marketing communications
  • participate in surveys, promotions or other activities we run.

We collect and use personal information for purposes including to:​

  • provide and manage our travel and related services
  • contact and communicate with you about your enquiries, bookings or our services
  • manage our internal records and administration
  • improve the Site, our services and customer experience
  • send you marketing and promotional information, where you have opted in or it is otherwise permitted by law
  • comply with our legal obligations and protect our lawful interests.

3. Disclosure of personal information

We may disclose personal information:​

  • to third‑party service providers who assist us in operating our business and providing our services (for example, website hosting, payment
  • processing, mailing, analytics and marketing support)
  • to our professional advisers (such as accountants, lawyers and insurers)
  • to comply with legal requirements, such as a law, regulation, court order, subpoena or warrant
  • to other parties where you have authorised us to do so.

Where we disclose your personal information to third parties for these purposes, we will request that the third party handle your personal information in accordance with this Privacy Policy and applicable privacy laws.​

Some of the third parties to whom we disclose personal information may be located outside Australia. Where practicable, we will notify you of the countries in which such recipients are likely to be located in our service or booking information.​

4. Access to and correction of personal information
Access: You may request details of personal information that we hold about you, subject to certain exceptions set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information we hold about you in the circumstances set out in the Privacy Act.​

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We rely in part on you to advise us when your personal information changes. We will respond to any request within a reasonable time and will take reasonable steps to correct any information found to be inaccurate, incomplete or out of date.​

5. Complaints about breach
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the email address below and provide details of the incident so that we can investigate it. We will respond to your complaint in writing and will endeavour to resolve your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).​

6. Unsubscribe
To unsubscribe from our email database or opt out of communications (including marketing), please use the unsubscribe link in our emails or contact us at the details below.​

7. Storage and security
We are committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification or disclosure, as required by the Australian Privacy Principles.​

8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the Site, and the updated Privacy Policy will apply from the date it is posted. We recommend you check back regularly to review the current version.​
For any questions or notices, please contact us at:

Australian Cultural Travel Pty Ltd ABN: 28 648 502 998
Email:
support@greenculturaltravel.com
1 Diana Place, Madora Bay, Western Australia 6210
Last update: 27 December 2025